Terms of service

Welcome to Bahnhof Boutique.
These terms of use set forth the conditions under which you may access, browse, and make purchases on our website. By using our website or placing an order, you agree to these terms and confirm that you have read and understood them. Our goal is to make your shopping experience enjoyable, transparent, and secure – just like the care, quality, and craftsmanship behind each of our women's fashion items.

Section 1: Company Information

Trade Name: Bahnhof Boutique
Company Name: Bayo Commerce B.V.
Company Number: 98175742
VAT Identification Number: NL868387411B01
Business address: Neringstraat-West 3, 5401GB Uden, Netherlands
Email: info@bahnhofboutique.com
Phone: +31 970 102 87881
Target Market: Switzerland, United Kingdom, United States, Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, Sweden

All sales, transactions, and communications through our website are managed by Bayo Commerce B.V., a registered company operating in accordance with Swiss, European (including Denmark, Finland, Ireland, Italy, Spain, and Sweden) e-commerce regulations and, where applicable, the relevant legal provisions of the United States of America, Japan, Norway, and the United Kingdom (UK).

Section 2: Acceptance of Terms

By visiting bahnhofboutique.com or purchasing a product, you agree to these terms of use as well as our privacy policy, shipping policy, and return and refund policy. These documents collectively govern your relationship with our brand. We recommend that all visitors read these terms carefully before proceeding. If you do not agree with any part of these terms, you should not use our website.

We reserve the right to update or change these terms at any time. Changes take effect immediately upon publication on our website. It is your responsibility to review this page regularly to stay informed about updates.

These terms apply to customers in Switzerland, the European Union (including Denmark, Finland, Ireland, Italy, Spain, and Sweden), Norway, Japan, as well as in the United States and the United Kingdom (UK), where applicable.

Section 3: Eligibility and User Responsibility

You must be at least 18 years old to place an order on our website. If you are under 18, a parent or guardian must approve the purchase.

By using our website, you confirm that the information you provide is truthful, accurate, and current. You are responsible for maintaining the confidentiality of your account details and for restricting access to your computer or device to prevent unauthorized use.

Bahnhof Boutique is not liable for damages resulting from negligence or unauthorized use of your account.

Section 4: Products and Descriptions

We are proud to offer high-quality women's fashion items designed with attention to detail, comfort, and timeless style.

We strive to represent product descriptions, images, and prices as accurately as possible. However, slight variations in color, fit, or material texture may occur due to lighting, screen settings, or production changes.

We reserve the right to discontinue products, limit quantities, or change prices without prior notice. Such changes do not affect already confirmed and processed orders.

Section 5: Prices and Currency

All prices on our website are listed in Swiss francs (CHF) and include the applicable value-added tax unless otherwise stated.

For customers in the United States, prices may also be displayed in US dollars (USD). The currency displayed at checkout is authoritative.

Sales tax may be charged for orders in the United States if required by applicable federal or state regulations.

Prices may be updated regularly to reflect exchange rate fluctuations, supplier costs, or business decisions. We strive to avoid pricing errors. However, should a technical or typographical error occur, we reserve the right to correct the price and, if necessary, cancel or adjust affected orders after notifying the customer.

Section 6: Payment Methods

We accept payments via PayPal as well as major credit and debit cards.

All payments are processed securely through encrypted payment systems that comply with PCI-DSS standards (Payment Card Industry Data Security Standards).

By entering your payment information, you confirm that you are the rightful owner of the payment method used. Bahnhof Boutique does not store sensitive payment data.

If a payment is declined or marked as suspicious, we may contact you for verification or cancel the order to protect both parties.

Section 7: Order Confirmation and Processing

After placing an order, you will receive an order confirmation email summarizing your order details. This email confirms receipt of your order but does not constitute acceptance.

Acceptance occurs only when payment is confirmed and the items have been shipped.

We reserve the right to refuse or cancel orders if fraud, pricing errors, or unauthorized activities are suspected. If your order is canceled, you will be notified immediately and receive a full refund.

Section 8: Shipping and Delivery

We offer free shipping for all orders to Switzerland. We also deliver to the United States, the United Kingdom (UK), Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, and Sweden.

Orders are typically processed within 1–3 business days and shipped with reliable courier services.

Delivery usually takes place within 4–7 business days in Switzerland. For international shipments, including the United States, the United Kingdom (UK), Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, and Sweden, delivery times may vary depending on location as well as external factors such as holidays or customs delays.

You will receive a shipping confirmation email with tracking information as soon as your order has been shipped.

We accept no liability for delivery delays that are outside our control, but we are happy to assist you with tracking. Please ensure that your delivery address is correct.

Section 9: Customs and Import Duties

For orders to Switzerland, taxes and duties are generally included in the purchase price.

For orders to the United States, the United Kingdom (UK), Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, and Sweden, additional customs fees or import duties may apply depending on the value of the goods and applicable import regulations. Unless expressly stated otherwise, the customer is responsible for these costs.

Bahnhof Boutique complies with all applicable import and export regulations.

Section 10: Returns and Refunds

We want you to be completely satisfied with your purchase. If you change your mind, you can return items within 30 days of receipt, provided they are in new, unworn condition with all tags and original packaging.

Refunds will be processed within 10 business days after the return has been received and inspected.

We do not accept returns of worn, washed, or damaged items. Please read our return and refund policy for more information.

Section 11: Exchanges

Currently, we do not offer direct exchanges. If you would like an item in a different size or color, please return it for a refund and place a new order. This ensures faster processing and availability of the desired product.

Section 12: Product Warranty and Quality

All women's fashion items from Bahnhof Boutique are carefully crafted and inspected before shipping.

If you receive a defective item, please contact us within 7 days of receipt at info@bahnhofboutique.com with photos and order details. We will promptly arrange for a replacement or refund, provided the defect is confirmed.

Normal wear and tear, improper care, or accidental damage are not covered by the warranty.

Section 13: Intellectual Property

The entire content of this website – including text, logos, product photos, graphics, and layout – is the property of Bayo Commerce B.V. and is protected by copyright and trademark rights.

You may not copy, reproduce, distribute, or use content without our prior written consent. Unauthorized use may result in legal action.

Section 14: Accuracy and Website Content

We continuously work to keep all information on our website up to date and accurate. However, there may occasionally be errors, omissions, or outdated information.

We reserve the right to correct inaccuracies or update product information without prior notice. These changes do not affect already confirmed orders.

Section 15: Limitation of Liability

Bahnhof Boutique and Bayo Commerce B.V. are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services, to the extent permitted by law.

This includes, among other things, data loss, lost profits, or other intangible damages.

In some states in the United States, certain liability limitations are legally restricted. In such cases, this liability limitation applies only to the extent permitted by law.

We ensure that appropriate security and quality measures are in place to provide a safe shopping experience.

Section 16: Third-Party Links and Services

Our website may contain links to third-party websites, such as payment service providers or tracking pages. These are provided solely for your convenience.

We accept no responsibility for the content, privacy practices, or services of third parties. We recommend reviewing their terms of use and privacy policies.

Section 17: Privacy

Your personal data will be processed in accordance with our privacy policy and the Swiss Data Protection Act (nFADP).

For customers in the European Union (including Denmark, Finland, Ireland, Italy, Spain, and Sweden), processing is carried out in accordance with the General Data Protection Regulation (GDPR).

For customers in Norway, processing is carried out in accordance with applicable Norwegian data protection law.

For customers in Japan, processing is carried out in accordance with applicable Japanese data protection law.

For customers in the United States, processing is also carried out in accordance with applicable federal and state privacy laws (e.g., CCPA/CPRA, if applicable).

For customers in the United Kingdom (UK), processing is also carried out in accordance with the UK Data Protection Act 2018 (UK GDPR).

By using our website, you consent to the collection and processing of your data for order fulfillment, communication, and improving the shopping experience. We use encryption, secure servers, and restricted access to protect your data.

Section 18: Prohibited Behavior

You agree not to use our website or products for illegal or unauthorized purposes. This includes, among other things:

Violations of applicable laws
Distribution of malware or viruses
Attempts to gain unauthorized access to our servers
Manipulation or impairment of website functionality

A breach of these terms may result in the immediate suspension of your access or legal action.

Section 19: Termination of Use

We reserve the right to suspend or terminate your access to our website without prior notice if you violate these terms or engage in fraudulent activities.

Ongoing transactions may be canceled or refunded at our discretion.

Section 20: Applicable Law and Jurisdiction

These terms of use are governed by Swiss law.

In the event of disputes arising from or related to these terms, both parties agree to the jurisdiction of the courts in Zurich, Switzerland, unless mandatory consumer protection laws or mandatory legal provisions in Switzerland, the European Union (including Denmark, Finland, Ireland, Italy, Spain, and Sweden), Norway, Japan, the United Kingdom (UK), or the United States provide otherwise.

For customers residing in the United States, the applicable federal and state consumer protection laws also apply.

If any provision of these terms is found to be invalid or unenforceable in whole or in part, the remaining provisions shall remain in full force and effect.

Section 21: Contact Information

If you have questions or comments regarding these terms of use, please contact us at:

Bahnhof Boutique
Operated by Bayo Commerce B.V.
Neringstraat-West 3, 5401GB Uden, Netherlands
Email: info@bahnhofboutique.com
Phone: +31 970 102 87881

Thank you for choosing Bahnhof Boutique. Your trust means a lot to us – and we are committed to providing you with timeless women's fashion, comfort, and reliable service with every purchase.