Refund policy

At Bahnhof Boutique, we take pride in creating products that combine timeless design with exceptional comfort. However, we understand that an item may sometimes not fully meet expectations, and that is perfectly fine. Our goal is to make the return process simple, transparent, and stress-free for you.

Returns

You can return your item within 30 days of receipt, provided it is in unused, unwashed, and original condition and includes all tags and the original packaging. We recommend trying the item on carefully and avoiding perfumes, deodorants, or other products that may leave traces, stains, or odors on the material.

To initiate a return, please contact us at info@bahnhofboutique.com and provide your order number, the reason for the return, and any relevant photos. Our customer service team will guide you step by step through the process and provide you with detailed return instructions.

Please note:

The return shipping costs are to be borne by the customer unless the product is defective or incorrectly delivered.
We recommend using a trackable shipping service, as we cannot take responsibility for lost or unverified packages.
Returns that do not meet the above conditions may be refused.

Once your package arrives at our warehouse, we will carefully inspect the item to ensure it meets our return criteria.

Refunds

After your return is approved, we will process a refund to your original payment method within 10 business days. You will receive a confirmation email once your refund is completed.

Depending on your bank or payment provider, it may take a few additional days for the amount to be credited to your account.

If your refund is delayed, please first contact your bank. If the issue persists, our support team will be happy to assist you.

Exchanges

Currently, we do not offer direct exchanges. If you would like an item in a different color or size, we recommend returning the original item and placing a new order. This will ensure your request is processed faster and the availability of the desired product is secured.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your package. Include your order number, a brief description of the issue, and clear photos of the item. We will prioritize your case and arrange for a replacement or a full refund at no additional cost.

Non-returnable items

For quality and hygiene reasons, we cannot accept returns for items that have been worn, washed, altered, or damaged through normal use.

Our Promise

Every order at Bahnhof Boutique is packaged with the utmost care. We want you to have confidence in our quality, our service, and our commitment to your satisfaction with every purchase. Our customer service is here to assist you at any time, before, during, and after your purchase.

Contact Information:

Email: info@bahnhofboutique.com
Phone: +31 970 102 87881
Business Address: Neringstraat-West 3, 5401GB Uden, Netherlands
Trade Name: Bahnhof Boutique
Company Name: Bayo Commerce B.V.
Company Number: 98175742
VAT Identification Number: NL868387411B01
Target Market: Switzerland, United Kingdom, United States

Thank you for shopping at Bahnhof Boutique – where high-quality meets modern comfort and every customer is treated with care.