Privacy policy

At Bahnhof Boutique, your trust is the foundation of our actions. Protecting your privacy and personal data is our highest priority. This privacy policy clearly and transparently explains how we process your personal data in accordance with the Swiss Federal Act on Data Protection (nFADP), the General Data Protection Regulation (GDPR) of the European Union, the applicable data protection laws in Denmark, Finland, Ireland, Italy, Spain, and Sweden, as well as – where applicable – the applicable data protection laws of the United States (USA), Japan, Norway, and the United Kingdom (UK). By visiting our website or purchasing a product, you agree to the practices described in this policy.

1. Responsible entity

Bayo Commerce B.V.
Neringstraat-West 3, 5401GB Uden, Netherlands
Email: info@bahnhofboutique.com
Phone: +31 970 102 87881
Target Market: Switzerland, United Kingdom, United States, Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, Sweden
For any inquiries or concerns regarding data protection, you can contact our data protection officer at info@bahnhofboutique.com.

2. Collected data

We only collect the information necessary to provide you with the best possible service. Depending on your interaction with our website, we may collect the following data:
a. Personal identification data – First and last name, email address, phone number, billing and shipping address.
b. Order and transaction data – Purchased products, order number, payment details (processed through secure payment providers), communication related to your order.
c. Technical and usage data – IP address, browser type, operating system, date and time of website access, device identifiers and log data, browsing behavior on our website (visited pages, time spent, and source).
d. Marketing and preference data – newsletter subscription settings, responses to surveys or promotions, information collected through cookies and analytics.

We do not collect or store sensitive data such as ethnic origin, religion, political opinions, or health information.

3. Purpose of data processing

We process your data to:

To fulfill your orders and securely process payments.
To inform you about shipping, returns, and the status of your order.
To provide you with quick and friendly customer support.
To personalize your shopping experience and recommend suitable products.
To improve our website, products, and marketing efforts through analytics.
To send you marketing information if you have subscribed to our newsletter.
To fulfill legal and tax obligations in accordance with Swiss, EU, Danish, Finnish, Irish, Italian, Spanish, Swedish, Norwegian, Japanese, UK, and, if applicable, US regulations.

Your personal data will never be sold or shared with unauthorized third parties.

4. Legal bases for processing

We process your data on the following legal basis:

Contract fulfillment: To process and deliver your orders.
Legal obligation: To fulfill tax and accounting duties.
Legitimate interest: To improve the website and prevent fraud.
Consent: For optional marketing activities and cookie tracking.

You can withdraw your consent at any time by contacting us or adjusting your browser and cookie settings.

5. Data retention

We only store your data as long as necessary for the purposes mentioned in this policy:

Order and transaction data: up to 10 years (legally required for tax and accounting purposes).
Customer inquiries: up to 2 years.
Marketing data: until you unsubscribe or withdraw your consent.
Website analytics: anonymized data will be retained for statistical purposes.

Once the data is no longer needed, it will be securely deleted or anonymized.

Data sharing with third parties

To efficiently manage our business processes, we share certain data with trusted partners:

Payment service providers like PayPal or credit card companies for secure payment processing.
Shipping and logistics companies to deliver your orders.
IT and hosting providers for the maintenance and security of our website.
Email marketing platforms (for newsletters and notifications, only if you have subscribed).
Analytics providers (e.g., Google Analytics) to evaluate website usage.

All third parties are carefully selected and contractually obligated to process your data confidentially and in accordance with the nFADP, the GDPR, applicable data protection laws in Denmark, Finland, Ireland, Italy, Spain, Sweden, and Norway, the UK Data Protection Act 2018 (UK GDPR), applicable data protection laws in Japan, and applicable US data protection laws.

7. International data transfers

Since our company operates within the EU and serves customers in Switzerland, the United Kingdom (UK), the United States (USA), Denmark, Finland, Ireland, Italy, Spain, Sweden, Norway, and Japan, your data may be transferred and processed internationally. All international transfers are carried out under appropriate safeguards – including adequacy decisions, standard contractual clauses, or equivalent legal frameworks.

8. Cookies and tracking technologies

Our website uses cookies and similar technologies to ensure optimal functionality and a smooth shopping experience.

Types of cookies we use:

Necessary cookies: Required for navigation and the ordering process.
Performance cookies: Help analyze traffic and improve website functionality.
Preference cookies: Store your language, region, and settings.
Marketing cookies: Show relevant ads on platforms like Google or social networks.

You can manage or disable cookies at any time through your browser settings. Please note that disabling necessary cookies may affect the functionality of the website.

We can use tools like Google Analytics and Google Ads Conversion Tracking to better understand user behavior. These tools collect aggregated, anonymous data and do not personally identify visitors.

9. Data Security

Your security is our top priority. We use modern encryption technologies (SSL/TLS), firewalls, and secure servers to protect your personal data from unauthorized access, loss, or misuse. Access to your data is only permitted to authorized personnel involved in processing your order.

10. Your Rights

As a resident of Switzerland, you have the following rights under the nFADP:

Right of access: You can request a copy of the data we hold about you.
Right to rectification: You can request the correction of inaccurate data.
Right to deletion: You can request the deletion of your data when it is no longer needed.
Right to restriction: You can restrict the use of your data.
Right to withdraw consent: You can withdraw your consent to processing at any time.
Right to data portability: You can request that your data be transferred to another service provider.

Residents of the European Union (including Denmark, Finland, Ireland, Italy, Spain, and Sweden) have corresponding rights under the GDPR.
Residents of Norway have corresponding rights under applicable Norwegian data protection law.
Residents of Japan have corresponding rights under applicable Japanese data protection law.
Residents of the United Kingdom (UK) have corresponding rights under the UK Data Protection Act 2018 (UK GDPR).
Residents of certain states in the USA may assert additional rights under applicable US data protection law (e.g., CCPA/CPRA).

To exercise any of these rights, please contact us at info@bahnhofboutique.com We respond to all inquiries within the legally prescribed timeframes.

11. Marketing Communication

If you have subscribed to our newsletter, we will send you information about new collections, exclusive offers, or seasonal promotions. You can unsubscribe at any time by clicking the unsubscribe link at the end of our emails or by contacting us directly. We strictly adhere to Swiss law against unfair competition (UWG), applicable regulations in Denmark, Finland, Ireland, Italy, Spain, Sweden, Norway, and Japan, as well as applicable regulations in the United Kingdom (UK) and do not send unsolicited communications.

12. Links to Other Websites

Our website may contain links to other websites (e.g., shipping providers or social media). Please note that we are not responsible for the privacy practices of these external websites. We recommend that you read the privacy policies of these websites before submitting personal data.

13. Children's Privacy

Our website is aimed at users aged 16 and older. We do not knowingly collect personal data from children. If a parent or guardian believes that a child has provided us with personal data, please contact us immediately so that we can delete that data.

14. Updates to this Policy

We may update this privacy policy from time to time to reflect new legal requirements, technical changes, or improvements to our services. The date of the last update will always be indicated at the top of this page. We recommend that you visit this page regularly to stay informed about our current privacy practices.

15. Contact

If you have questions, comments, or concerns about this privacy policy, please contact us at:

Bahnhof Boutique
Operated by Bayo Commerce B.V.
Neringstraat-West 3, 5401GB Uden, Netherlands
Email: info@bahnhofboutique.com
Phone: +31 970 102 87881
Target Market: Switzerland, United Kingdom, United States, Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, Sweden

Thank you for your trust in Bahnhof Boutique. Your privacy, comfort, and trust are just as important to us as the quality and craftsmanship behind each item we produce.