Frequently Asked Questions (FAQs)

Where do the products from Bahnhof Boutique come from?
Our collection is designed with special care to combine timeless style, high wearing comfort, and durable quality. Each piece of clothing is crafted with attention to detail, ensuring you receive fashion that not only looks elegant but also feels pleasant on the skin.

Which countries does Bahnhof Boutique deliver to?
We currently deliver to several international markets, including Switzerland, the United Kingdom (UK), and the United States. All orders are carefully packaged and delivered through reliable shipping partners.

What are the shipping costs?
Shipping is free for you – regardless of the order value. There are no hidden fees.

How long does delivery take?
Orders are usually processed within 1–3 business days and then delivered within 4–7 business days. Delivery times may vary slightly depending on your location or the seasonal workload of the shipping service. Once your order has been shipped, you will receive an email with a tracking number.

Can I change or cancel my order after it has been placed?
Once your order is confirmed and being processed, changes or cancellations are unfortunately no longer possible. If you have accidentally provided incorrect information, please contact us as soon as possible at info@bahnhofboutique.com. We will try to find a solution before shipping occurs.

How does the return process work?
You can return items within 30 days of receipt, provided they are unworn, unwashed, and in the original packaging with all tags. Simply contact us via email to request a return. After receiving and inspecting your return, the refund will be processed within 10 business days using the original payment method.

Can I exchange an item?
Currently, we do not offer direct exchanges. If you would like an item in a different size or color, please return the original item and then place a new order. This way, we ensure that you receive your desired product as quickly as possible.

What should I do if my item is damaged or defective?
If an item arrives damaged or defective, please contact us within 7 days of receipt. Send us an email with your order number and clear photos of the item. We will promptly take care of a replacement or refund.

What payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely processed through encrypted and PCI-compliant payment systems.

Is my payment secure?
Yes. All transactions are conducted through secure, encrypted payment portals. Your payment information is not stored on our servers. Data protection and security are our top priorities.

How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email with a tracking link. This allows you to check the current delivery status online at any time.

Are there additional fees for delivery?
No additional customs or import fees apply for orders within Switzerland, the United Kingdom (UK), and the United States. The price displayed on our website is the final total amount.

How should I properly care for my clothing?
We recommend washing your clothing at a low temperature and not using a dryer to maintain shape and material. Gentle hand washing or the delicate cycle in the washing machine is ideal.

How can I contact customer service?
Our customer service is happy to assist you. You can reach us via email at info@bahnhofboutique.com. We strive to respond to all inquiries within 24–48 hours.

Will I receive a confirmation after my purchase?
Yes. After completing your order, you will receive an automatic order confirmation email with all important information. Please also check your spam or junk folder if you do not find the email immediately.

Can I shop without a customer account?
Yes, you can place your order as a guest. However, with a customer account, you can track your orders more easily and complete future purchases faster.

Are my personal data protected?
Yes. Your data is used solely for processing your order and is handled according to our privacy policy. We never share your information with third parties without your consent.

What should I do if I did not receive an order confirmation?
If you have not received an order confirmation within a few minutes of your purchase, please check your spam folder. If the email is not found there, contact us at info@bahnhofboutique.com and we will be happy to assist you.

Can I change my delivery address after placing an order?
As long as your order has not yet been shipped, we can try to adjust your delivery address. Please contact us as soon as possible with your order number and updated address details.

How can I subscribe to the newsletter?
You can easily subscribe to our newsletter at the bottom of our website. Subscribers receive exclusive updates, new collections, and special offers directly in their inbox.