FAQ
Welcome to the FAQ section of Bahnhof Boutique. Here you will find answers to the most common questions regarding your order, shipping, returns, and payments. Our goal is to provide you with a simple, clear, and worry-free shopping experience.
1. Where do Bahnhof Boutique's products come from?
Our collection is designed with special care to combine timeless style, high wearing comfort, and durable quality. Each garment is crafted with attention to detail, ensuring you receive fashion that not only looks elegant but also feels pleasant on the skin.
2. Which countries does Bahnhof Boutique deliver to?
We currently deliver to several international markets, including Switzerland, the United Kingdom (UK), the United States, Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, and Sweden. All orders are carefully packaged and delivered through reliable shipping partners.
3. What are the shipping costs?
Shipping is free for you – regardless of the order value. There are no hidden fees.
4. How long does delivery take?
Orders are typically processed within 1–3 business days and then delivered within 4–7 business days. Delivery times may vary slightly depending on your location or the seasonal workload of the shipping service. Once your order has been shipped, you will receive an email with a tracking number.
5. Can I change or cancel my order after it has been placed?
Once your order is confirmed and being processed, changes or cancellations are unfortunately no longer possible. If you have accidentally provided incorrect information, please contact us as soon as possible at info@bahnhofboutique.com. We will try to find a solution before shipping occurs.
6. How does the return process work?
You can return items within 30 days of receipt, provided they are unworn, unwashed, and in the original packaging with all tags. Simply contact us via email to request a return. After receiving and inspecting your return, the refund will be processed within 10 business days using the original payment method.
Can I exchange an item?
Currently, we do not offer direct exchanges. If you would like an item in a different size or color, please return the original item and then place a new order. This ensures that you receive your desired product as quickly as possible.
What happens if my item is damaged or defective?
If an item arrives damaged or defective, please contact us within 7 days of receipt. Send us an email with your order number and clear photos of the item. We will promptly arrange for a replacement or refund.
What payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are processed securely through encrypted and PCI-compliant payment systems.
Is my payment secure?
Yes. All transactions are conducted through secure, encrypted payment portals. Your payment data is not stored on our servers. Data protection and security are our top priorities.
How can I track my order?
After your order is shipped, you will receive a shipping confirmation email with a tracking link. This allows you to check the current delivery status online at any time.
Are there additional fees for delivery?
For orders within Switzerland, there are no additional customs or import fees. For deliveries to the United Kingdom (UK), the United States, Denmark, Finland, Ireland, Italy, Japan, Norway, Spain, and Sweden, additional fees or charges may apply depending on national import regulations. The product price displayed on our website does not include any potential country-specific import duties outside of Switzerland, unless otherwise stated.
How do I properly care for my garments?
We recommend washing your garments at a low temperature and not drying them in the dryer to maintain their shape and material. Gentle hand washing or the delicate cycle in the washing machine is ideal.
How can I contact customer service?
Our customer service is happy to assist you. You can reach us via email at info@bahnhofboutique.com. We strive to respond to all inquiries within 24–48 hours.
15. Will I receive a confirmation after the purchase?
Yes. After completing your order, you will receive an automatic order confirmation via email with all important information. Please also check your spam or junk folder if you do not find the email immediately.
16. Can I shop without a customer account?
Yes, you can also place your order as a guest. However, with a customer account, you can track your orders more easily and complete future purchases faster.
17. Will my personal data be protected?
Yes. Your data will be used solely for processing your order and handled in accordance with our privacy policy. We will never share your information with third parties without your consent.
18. What should I do if I did not receive an order confirmation?
If you have not received an order confirmation within a few minutes of your purchase, please check your spam folder. If the email is not found there, contact us at info@bahnhofboutique.com – we are happy to assist you.
19. Can I change my delivery address after placing an order?
As long as your order has not yet been shipped, we can try to adjust your delivery address. Please contact us as soon as possible with your order number and updated address details.
20. How can I sign up for the newsletter?
You can easily sign up for our newsletter at the bottom of our website. Subscribers receive exclusive updates, new collections, and special offers directly in their inbox.
At Bahnhof Boutique, we place great importance on ensuring that your shopping experience is not only stylish but also pleasant and safe. If you have any further questions, please do not hesitate to contact us – we are always happy to help you.