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Women's metallic silver slip maxi dress with spaghetti straps -
Women's off-shoulder draped maxi dress with flowing design -
Women's off-shoulder glitter maxi dress with flare sleeves -
Women's off-shoulder yellow maxi dress with matching clutch -
Women's olive satin maxi dress with open back and draped detail -
Women's one shoulder maxi dress with thigh-high slit -
Women's one-shoulder green floral maxi dress with side slit -
Women's orange floral halter neck sheer maxi dress -
Women's pink floral asymmetric midi dress with ruffles -
Women's pink floral maxi dress with sweetheart neckline -
Women's pink floral print midi dress with spaghetti straps -
Women's pink floral satin maxi dress with delicate straps -
Women's pink pleated sleeveless maxi dress with asymmetrical neckline -
Women's pink strapless satin maxi dress with ruched detail -
Women's pleated maxi dress with ruffled sleeves and elegant tie detail -
Women's pleated yellow maxi dress with cut-out detail and plunging neckline -
Women's red lace fitted dress with halter neckline -
Women's red satin maxi dress with spaghetti straps -
Women's red turquoise ombre maxi dress with cutout details -
Women's satin backless maxi dress with spaghetti straps -
Women's sleek satin floor-length cape dress with halter neck -
Women's satin maxi dress with V-neck and thigh-high slit -
Women's sequined maxi dress with fitted silhouette -
Women's sheer lace maxi dress with front cutouts
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Frequently Asked Questions
Welcome to the FAQ section of Bahnhof Boutique . Here you will find answers to the most frequently asked questions about your order, shipping, returns, and payments. Our goal is to offer you a simple, clear, and worry-free shopping experience.
Where do the products from Bahnhof Boutique come from?
Our collection is designed with meticulous care to combine timeless style, exceptional comfort, and lasting quality. Each sweater is crafted with attention to detail, ensuring you receive a garment that not only looks elegant but also feels wonderful.
Which countries does Bahnhof Boutique deliver to?
We deliver exclusively to Switzerland . All orders are carefully packaged and delivered via reliable shipping partners. We are constantly working to make our shipping service as efficient and secure as possible.
How much are the shipping costs?
Shipping is free with us – regardless of the order value. There are no hidden fees.
How long does delivery take?
Orders are typically processed within 1 to 3 business days and then delivered within 4 to 7 business days . Delivery times may vary slightly depending on your location or the seasonal workload of the shipping service. Once your order has been shipped, you will receive an email with a tracking number.
Can I change or cancel my order afterwards?
Once your order is confirmed and being processed, no changes or cancellations can be made. If you have accidentally provided incorrect information, please contact us as soon as possible at info@bahnhofboutique.com – we will try to find a solution before shipping.
Can I exchange an item?
We currently do not offer direct exchanges. If you would like an item in a different size or color, please return the original item and place a new order. This will ensure you receive your desired product more quickly.
What happens if my item is damaged or defective?
Should your item arrive damaged or defective, please contact us within 7 days of receipt. Send us an email with your order number and photos of the item. We will promptly arrange a replacement or refund.
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay . All payments are processed securely via encrypted, PCI-compliant systems.
Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment portals. Your card details are not stored on our servers. We place great importance on data protection and data security to guarantee you a safe shopping experience.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with your tracking number . You can use this link to check the delivery status online at any time.
Are there any additional delivery charges?
For orders within Switzerland, there are no additional customs or import fees. The price displayed on our website is the final amount you will pay.
How do I properly care for my sweater?
We recommend washing your sweaters at a low temperature and not tumble drying them to preserve their shape and material. Gentle hand washing or the delicate cycle in the washing machine is ideal.
How can I contact customer service?
Our support team is happy to assist you. You can reach us by email at info@bahnhofboutique.com . We strive to answer all inquiries within 24 to 48 hours .
Will I receive a confirmation after purchase?
Yes. After completing your order, you will receive an automatic order confirmation via email with all the important details. Please also check your spam or junk folder if you don't find the email immediately.
Can I shop without an account?
Yes, you can place your order as a guest. However, creating an account allows you to track your orders more easily and complete future purchases more quickly.
Is my personal data protected?
Yes. Your data will be used exclusively for processing your order and handled in accordance with our privacy policy . We will never share your information with third parties without your consent.
What should I do if I haven't received a confirmation email?
If you haven't received an order confirmation within a few minutes of your purchase, please check your spam folder. If the email isn't there, please contact us at info@bahnhofboutique.com and we'll be happy to assist you.
Can I change my delivery address afterwards?
If your order hasn't been shipped yet, we can try to update your delivery address. Please contact us as soon as possible with your order number and the new address details.
How can I subscribe to the newsletter?
You can easily subscribe to our newsletter at the bottom of our website. Subscribers receive exclusive updates, new collections, and special offers directly in their inbox.